BodySyncPro

Legal

Terms of Service

Last updated: 8 September 2026

1. About us and these terms

BodySyncPro is a trading name of BabbleHub Limited, registered in England and Wales under company number 10350788. Our registered office is 84a Lancaster Road, Via Kynaston Road, Enfield, Middlesex, England, EN2 0BX. Contact hello@bodysync.pro.

These terms apply to the BodySyncPro website, app, accounts, AI credits and memberships. By creating an account or using the service, you agree to them. You must be 18 or over and legally able to enter a contract.

2. What BodySyncPro provides

BodySyncPro provides self-directed tools for recording nutrition, activity, training, habits and progress, together with optional AI-assisted features, connected step tracking and professional-client sharing. Features available to you depend on your account, device and membership.

BodySyncPro is not a medical device or healthcare provider. Information and AI outputs are general information, may contain errors and are not diagnosis, treatment or a substitute for advice from a qualified healthcare professional. Seek appropriate advice before making decisions that could affect your health, particularly if you have a medical condition, are pregnant, take medication or experience pain or concerning symptoms.

3. Your account

You must provide accurate information, keep access to your email secure and tell us promptly about suspected unauthorised use. You are responsible for activity through your account. You must not share access credentials, scrape or reverse engineer the service, interfere with security, upload unlawful or infringing material, harass others, or use BodySyncPro to provide unsafe or unlawful advice.

4. Photos, messages and sharing

You retain ownership of content you upload. You grant BabbleHub Limited a limited licence to host, process and display it only as needed to provide BodySyncPro and honour the sharing choices you make. Progress photos are private by default. You may separately make an individual photo public or share it with your currently linked coach. You can withdraw either permission in the service.

You must have the necessary rights and permissions for anything you upload. Do not upload another person's image or sensitive information without their valid permission. Public content may be copied by others, so do not publish material you wish to keep private.

5. Memberships and prices

Prices are in GBP and the service is currently offered in the UK. BabbleHub Limited is not currently VAT-registered, so VAT is not currently added. We will clearly show any applicable taxes or price change before it takes effect.

6. AI credits

Included credits reset on the applicable account or subscription anniversary and do not roll over. Purchased packs cost £5 for 10 credits, are available to paid tiers, do not expire and roll over until used. A credit is consumed when the applicable AI request is accepted for processing, subject to any correction we make for a failed service request. Credits have no cash value, cannot be transferred and are not a regulated financial product.

7. Payment, renewal and cancellation

Stripe processes payment. A paid membership renews automatically at the selected monthly or annual interval until cancelled. The price and billing interval are shown before purchase. You can cancel through the account billing area; ordinary cancellation stops renewal and access continues until the end of the paid billing period. An additional client place remains active until its own paid period ends, and the professional can retain its client-place history.

If you are a consumer, you may have a statutory right to cancel an online contract within 14 days. To exercise it, email hello@bodysync.pro with your account email and a clear statement that you wish to cancel. We will provide any refund required by law, taking account of services supplied at your express request where the law permits. This does not limit rights for digital content or services that are faulty, not as described or not provided with reasonable care and skill.

8. Professionals and clients

A professional is responsible for their own qualifications, insurance, advice, client relationship, regulatory duties and any records kept outside BodySyncPro. BodySyncPro does not endorse or supervise professionals. A professional may access only information the linked client is entitled and has chosen to share. Professionals must respect client confidentiality and must not copy, retain or use client information beyond a lawful professional purpose.

9. Availability and changes

We aim to provide the service with reasonable care and skill. Maintenance, security events and matters outside our reasonable control may interrupt access. We may change features for security, legal, technical or service-improvement reasons. If a change materially reduces a paid service, we will provide reasonable notice and any remedy required by law.

10. Suspension and account deletion

We may restrict or suspend an account where reasonably necessary to investigate misuse, protect users or comply with law, and will act proportionately. You may choose immediate deletion or deletion at the end of all current paid subscription periods from your account area. Immediate deletion cancels active subscriptions and ends access immediately and cannot be reversed once confirmed. Period-end deletion stops renewal while preserving access until the displayed deletion date, and may be cancelled before processing begins; renewals stopped specifically by that request will then be restored. The account and personal content are deleted automatically at the applicable time. We may retain limited transaction or legal records where required, as described in the Privacy Notice. Immediate deletion does not create an automatic right to a refund, but does not limit any refund or cancellation right required by law.

11. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, we are not responsible for loss caused by information you entered incorrectly, reliance on AI or general fitness information instead of professional advice, another user or professional, or events outside our reasonable control. If you use BodySyncPro for business purposes, our total liability arising from the service in a 12-month period will not exceed the fees you paid for that period, except where the law does not permit that limit.

12. Intellectual property

BabbleHub Limited and its licensors own the BodySyncPro service, software, branding and supplied content. We give you a personal, limited, non-exclusive, non-transferable right to use the service while your account is active and in accordance with these terms.

13. Complaints, law and contact

Please send complaints to hello@bodysync.pro; we will try to resolve them fairly. These terms are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts that apply under mandatory consumer law where you live.